What They Are Fighting About Usually Is Not the Whole Fight

Iceberg representing conflict with visible positions above water and hidden interests below water

Reader's Moment: The visible argument looks small, but it feels bigger than the facts should justify. That usually means the surface issue is carrying freight from somewhere deeper. Why this matters: Because positions are what people say they want. Interests are what they are trying to protect. From the Ledge: A lot of conflict gets … Continue reading What They Are Fighting About Usually Is Not the Whole Fight →

Email Is Not a Repair Tool

Man sending formal email labeled urgent and woman speaking into microphone with speech bubbles saying live chat now and immediate feedback

Reader's Moment: You are angry, activated, or trying to fix something delicate, and the keyboard suddenly feels like a courtroom. Why this matters: Because the wrong channel can turn a manageable issue into a cascade of projection, defensiveness, and escalation. From the Ledge: I am not anti-email. I am anti-using email for jobs it is … Continue reading Email Is Not a Repair Tool →